Aadhaar Card Help Desk: Dial Toll-Free 1947 for Instant Support
The Unique Identification Authority of India (UIDAI) has established multiple channels to assist citizens with Aadhaar-related concerns. People can reach out via a 24/7 toll-free helpline (1947) for queries, complaints, or feedback.
This service is available in Hindi, English, and 10 regional languages, making it accessible to a diverse population. Apart from the toll-free number, UIDAI also provides grievance redressal through regional offices, email, social media, and the official CPGRAMS portal.
Aadhaar is a government-issued identity card that contains demographic and biometric details, Providing proof of address and identity. It is linked to several government schemes and financial services, making it an essential document for Indian citizens.
Given its importance, UIDAI ensures streamlined support for issues like enrollment updates, status checks, and authentication problems. Whether by phone, online portals, or physical offices, citizens have multiple avenues to resolve Aadhaar-related concerns efficiently.
Aadhaar Card Helpline | Free Call 24/7
Helpline & Contact Information:
- Toll-free numbers: 1947, 18003001947
- Email: help@uidai.gov.in
- Official website: uidai.gov.in
UIDAI Headquarters Address:
- 3rd Floor, Tower II, Jeevan Bharati Building, Connaught Circus, New Delhi – 110001
- Bangla Sahib Road, Behind Kali Mandir, Gole Market, New Delhi – 110001
Phone Numbers:
- Reception: 011-23478653
Social Media Presence:
- Twitter: @UIDAI
- Facebook: @AadhaarOfficial
- YouTube: Aadhaar UIDAI
UIDAI Regional Offices & Contact Information
UIDAI operates through multiple regional offices across India to manage Aadhaar-related services, including enrollment, updates, and query resolution. These centers ensure smooth operations by addressing public concerns and providing necessary support. The headquarters, located in New Delhi, serves as the central hub for managing UIDAI’s activities, where individuals can directly send their queries.
To streamline operations and enhance accessibility, UIDAI has established grievance redressal units in several cities. These units assist citizens in resolving their issues efficiently. A comprehensive list of regional offices, including their contact details, is available for those seeking assistance.
| City/Region | Address | Phone Number | Fax | |
|---|---|---|---|---|
| Bengaluru | Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 560001 | 080-22340104, 080-22340865 | [email address removed] | 080-22340310 |
| Chandigarh | SCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh – 160017 | 0172-2711947 | grievancecell.rochd@uidai.net.in | 0172-2711717 |
| Delhi | Ground Floor, Pragati Maidan Metro Station, Pragati Maidan, New Delhi-110001 | 011-40851426 | help@uidai.gov.in | 011-40851406 |
| Guwahati | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781006 | 0361-2221819 | [email address removed] | 0361-2223664 |
| Hyderabad | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet, Hyderabad – 500038, Telangana | 040-23739269 | [email address removed] | 040-23736662 |
| Lucknow | 3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/V, Vibhuti Khand, Gomti Nagar, Lucknow – 226010 | 0522-2304979 (Enrolment), 0522-2304978 (SSUP) | uidai.lucknow@uidai.net.in | – |
| Mumbai | 7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai – 400005 | 022-22163492, 1947 | help@uidai.gov.in | – |
| Ranchi | 1st Floor, RIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834010 | 9031002292 | [email address removed] | – |
| Gurugram | UIDAI Data Centre, Technology Centre-Office Complex, Plot No. 1, Sector-M2, IMT Manesar, Manesar (Gurugram) – 122050 | 0124-2678306 | [email address removed] | – |
| Kolkata | Ground Floor, Telephone Bhawan, 34, BBD Bag (South), Dalhousie, Kolkata – 700001 | 033-22101060 | [email address removed] | – |
| Bhopal | UIDAI State Office, BSNL Bhawan, Near Paryawas Bhawan, Arera Hills, Bhopal- 462026 | – | – | – |
| Patna | 4th Floor, Lalit Bhawan, Bailey Road, Jawaharlal Nehru Marg, Patna, Bihar-800001 | 0612-2545678 | [email address removed] | – |
| Bhubaneswar | 3rd Floor, OCAC Tower, Acharya Vihar, RRL Post Office, Bhubaneswar, Odisha – 751013 | 0674-2914217 | [email address removed] | – |
| Ahmedabad | 4th Floor, Telephone Bhawan, 23, Chimanlal Girdharlal Rd, Sardar Patel Nagar, Ellisbridge, Ahmedabad, Gujarat – 382435 | 079-29911701 | [email address removed] | – |
| Thiruvananthapuram | UIDAI State Office, Door Sanchar Bhavan, PMG Junction, Pattom Village, Thiruvananthapuram, Kerala – 695033 | 0471-2990710 | [email address removed] | – |
Aadhaar Grievance Submission & Redressal Process Explained
The UIDAI has established multiple channels for addressing Aadhaar-related grievances to ensure a smooth resolution process. Users can lodge complaints through the CPGRAMS portal or reach out via a toll-free number (1947) for immediate assistance.
Additionally, state-specific regional offices are available for localized support. For those preferring offline methods, postal complaints can be sent to UIDAI’s Regional Offices or Headquarters, where they are reviewed and forwarded to the appropriate section after approval from the Deputy Director.
To enhance accessibility, UIDAI has also set up a dedicated Contact Centre that assists individuals with issues related to Aadhaar enrolment, updates, and other services. When enrolling, users receive an acknowledgment slip containing an Enrolment ID (EID), which they can use for further queries.
This multi-channel grievance redressal system ensures that citizens can conveniently address their concerns, whether through phone, postal services, or digital platforms.
1- Filing a Grievance on CPGRAMS
2- Submitting a Complaint on myAadhaar
3- Registering a Complaint on UIDAI
- Visit the UIDAI website and select a language.
- Click Contact & Support, then select Grievance and Feedback under Grievance Redressal Mechanism.
- Enter your personal details, including mobile number and email.
- Choose the grievance type, input relevant reference numbers, and submit the form.
4- Filing a Complaint via PG Portal
- Visit pgportal.gov.in.
- Click Grievance and choose Lodge Public Grievance.
5- Alternative Grievance Resolution Methods
- Toll-Free Call: Dial 1947 or contact regional centers.
- By Post: Send a letter to UIDAI headquarters or regional offices.
- By Email: Send complaints to help@uidai.gov.in.
6- Logging into PG Portal
- Open pgportal.gov.in and choose English or Hindi.
- Enter username, mobile number, or email, followed by the password and security code.
- Click Login to proceed.